Exchanges & Returns

If you are not satisfied with the product, you can request to EXCHANGE IT or RETURN IT

Unfortunately, at the moment, we cannot accept international exchanges or returns

 /. for more details please read all conditions below carefully

> EXCHANGES

Contact info@coleccionzero.com within a maximum period of 5 business days from receipt of your purchase

Email us with the subject: 'Exchange Request' + your Order Number

The collection and new delivery of the 1st exchange are the responsibility of COLECCION ZERO

If the purchase included free shipping, it is the customer's responsibility to send us the product and we will take care of sending the new product. We will send you more details once you contact us

The cost of collection and shipping arising from a subsequent change is borne by the customer

Keep in mind that made-to-order pieces do not admit changes since they are made especially for each client

To package a return please read the conditions described below under the title *Exchanges & Returns Conditions

> RETURNS

Contact info@coleccionzero.com within a maximum period of 5 business days from receipt of your purchase

Email us with the subject: 'Request for Return' + your Order Number

Returned items (in the conditions described below) will be 100% refunded

Please note that refund processes can take up to 5 business days, although they are generally refunded immediately

Made-to-order pieces are not elegible for refunds since they are specially made

*EXCHANGES & RETURNS CONDITIONS

All products must be in the same condition in which they were received, with the original packaging and labels in good condition

We are aware that we work with very limited exchange and return times, but this is because all the pieces are special and made in small quantities

What should I do if the product does not arrive in good condition?

All our products are thoroughly checked before being packed and shipped

However, if you should find any detail upon receipt, please contact us at info@coleccionzero.com indicating your order number