Exchanges & Returns

If you are not satisfied with the product, you can request to EXCHANGE IT or RETURN IT

Unfortunately, at the moment, we cannot accept international exchanges or returns

 /. for more details please read all conditions below carefully

> EXCHANGES

Contact info@coleccionzero.com within a maximum period of 5 business days from receipt of your purchase*

Email us with the subject: 'Exchange Request' + your Order Number

To package an exchange please read the conditions described below under the title 'Exchanges & Returns Conditions'

It is the customer's responsability to send us the package. Once we receive it we'll make sure to ship the new piece

The shipping costs arising from a subsequent exchange is borne by the customer

Keep in mind that made-to-order pieces do not admit exchanges since they are made especially for each client

> RETURNS

Contact info@coleccionzero.com within a maximum period of 5 business days from receipt of your purchase*

Email us with the subject: 'Request for Return' + your Order Number

We will then email you with all details, including returning address.

The costumer is responsible for shipping the return.

To package a return please read the conditions described below under the title 'Exchanges & Returns Conditions'

Returned items will be 100% refunded through the same gateway used by the client when makeing the purchase

Please note that refund processes can take up to 5 business days, although they are generally refunded in 24 business hours

Made-to-order pieces are not elegible for refunds since they are specially made

> EXCHANGES & RETURNS CONDITIONS

All products must be in the same condition in which they were delivered, with the original packaging and labels in good condition

*We are aware that we work with very limited exchange and return times, but this is because all the products are super special and made in limited runs

> What should I do if the product does not arrive in good condition?

All our products are thoroughly checked before being packed and shipped

However, if you should find any detail upon receipt, please contact us at info@coleccionzero.com indicating your order number